Ottawa’s Smart Move is here to ensure that you move wherever you want, whenever you want, without worry. With our experiEnced team of moving experts by your side, even something stressful can turn into something exciting.

Here’s the process you can expect when you choose to move with Ottawa’s Smart Move:

1. Request a Quote

Once you are ready to move, get in touch with us and request a quote. Alternatively, you can use our online tools to determine the moving costs and figure out what type of move is right for you and your family.

2. Schedule an In-Home Survey

Proper communication is key to smooth moving. A representative from Ottawa’s Smart Move will set up an appointment at a time that’s convenient for you to conduct a survey. This will help us to estimate the weight of your belongings and to work out a detailed list of which belongings you’re bringing with you to ensure nothing is missed on the day of.

During the walkthrough, it is essential to point out all the areas where your belongings will be to avoid missing them. If you plan to store the items, this is also the perfect time to let us know so we can work with you to cater to your needs. By the time we leave your house or office, we should have adequate information to prepare a customized moving quote and prepare for the move.

3.  Book Your Move

Once you have a quote in hand and are pleased with our prices, you can now book your move. An expert will coordinate the details with you and provide suggestions for dates that would best suit your timeline.

4. Packing

If you’ve decided beforehand to allow the movers to pack your belongings for you, then they will arrive at your house the day before or the morning of your move. This is where the list you’ve previously worked on comes in handy. If you prefer to pack some items yourself, don’t hesitate to let our movers know. Any items that you want to be professionally packed will be handled with the utmost care.

5. Moving Day

On the D-day, we will take a detailed inventory record of your belongings and the condition they were before loading them. The condition they were in at the time of loading should be the same once they arrive at your new home. Banisters will also be wrapped and floor runners placed down for protection in order to prepare your house for the move.

6. Delivery

Our driver will contact you a day before the actual delivery. By the time you arrive at your new home, your belongings will be safe and secure in your new home or office. The crew will work with you to unpack and place each time where you want.  They will be checking them off the list as you go.

7. Unpacking

Of course, customer satisfaction is our priority. Our movers will personally unpack your belongings for you. We want to ensure that you are happy and settled nicely in your new home.